FAQs
1. How can I contact you?
You can reach out to us via email at. We are here to assist you with any inquiries you may have regarding our products or services.
2. Where are your products shipped from?
Our products are sourced from various suppliers who adhere to high-quality standards. We ensure that all items are shipped from locations that maintain the integrity of our natural skincare products.
3. Can I get a refund on my product?
Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
4. What should I do if my product is damaged or defective?
5. Are there any items that cannot be returned?
We recommend inspecting your order upon reception. If you find that the item is defective or damaged, please contact us immediately at so we can address the issue promptly.
Certain items, such as personal care goods, cannot be returned due to hygiene reasons. If you have questions about a specific item, please reach out to us for clarification.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.